All our processes are defined keeping in mind the quality factor. The endeavor is always to identify defects and constant improvement in the development and delivery mechanism to ensure that all are products and services are world class and achieve customer delight. We have well defined and documented processes revolving around ISO compliant system for each and every activity within the organization. Right from customer need identification, Analysis, Design and Development, QA and Testing, Deployment, purchasing and administration etc. Our repository has documents and formats to capture details of activities within the processes which are collated and patterns are identified to determine improvement and focus areas for the various teams.