MiContact Center



MiContact Center Enterprise

MiContact Center Enterprise is an all-in-one, adaptive and flexible platform for Unified Communications, mobility, contact center, business process automation, analytics and reporting as well as service and database integration. Mitel continues to build on supporting customers to transform their telephoneoriented call center to a true, two-way, multi-modal interaction hub providing even more choices of interaction methods by implementing additional multi-channel access capabilities, including enhanced e-mail and chat routing options. MiContact Center Enterprise also now extends switch-independence to provide support for hard phones.

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MiContact Center Business

One-third of the population is comprised of millennials, and there are now almost as many mobile phones in the world as there are people. Such shifts have brought new challenges to the way your business delivers customer experience – for instance, 90 percent of consumers check your website before interacting with your company, and the majority of customers would rather interact through voice alternatives like email, chat, and self-service. That’s why Mitel’s MiContact Center Business platform is designed to power prompt, informed interactions between your mobile enterprise, mobile agents and supervisors, and mobile end customers.

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